The OTC Network app developer describes a dashboard showing available benefits and balances after you sign in or connect your account. It also lists transaction history among the app features. Benefits vary by plan. [1]
Use the account connected to your plan
The OTC Network app developer describes a dashboard showing available benefits and balances after you sign in or connect your account. It also lists transaction history among the app features. Benefits vary by plan. [1]
Check the right benefit
Some cards have separate balances for different benefit categories. CareOregon, for example, calls these categories wallets. Its rules are an example for its members, not a rule for every OTC card. [2] When reviewing your account, identify which benefit will pay for the items you intend to buy.
If the balance is unexpected
Review recent transactions in the member account and your current plan documents. Write down the transaction date and amount you want to ask about. Then contact your plan using the number on your card; do not rely on a support number copied from an unrelated plan.
Use the official route
Follow the member portal or app instructions supplied with your own card. CareOregon directs its members to My Benefits Center or the OTC Network app for account information. [2] OTC Guide cannot retrieve your balance, activate your card, or resolve an account dispute.
Confirm coverage and account details using your current plan documents or the number on your card.