Find the right support

For a card balance, activation, declined payment or missing card, use the phone number printed on your card or the member services route in your current plan documents. OTC Guide cannot access or change your account.

Member account tools

If your plan directs you there, open My Benefits Center ↗. It is a separate service and may require sign-in. Use only the account instructions provided by your plan.

Before you contact your plan

Have the store name, transaction date, product name and your question ready. Share account identifiers only through the plan's official support channel, not public messages.

Read the balance guide or check how product eligibility works.