Start with the retailer directory linked to your own benefit. Health First directs members to plan-specific resources to find participating retailers and eligible products. CareOregon similarly directs members to My Benefits Center or the OTC Network app for its retailer list. [1][3]
Your plan determines where you can shop
Start with the retailer directory linked to your own benefit. Health First directs members to plan-specific resources to find participating retailers and eligible products. CareOregon similarly directs members to My Benefits Center or the OTC Network app for its retailer list. [1][3]
Check both the store and shopping channel
Before travelling to a store, check its current listing in your member account. For an online order, confirm that the website itself is supported. Do not assume an online purchase follows the same rules as buying in a physical shop.
An example: shopping on Amazon
Amazon accepts certain OTC Network cards when the health plan has enabled Amazon for members. Its official page explains how eligible products are identified and says a backup payment method is needed. Confirm that your plan is supported before adding products to your cart. [2]
When a store or item is missing
Ask your health plan which directory applies to your card. Have the retailer name, location and intended shopping channel ready. A useful question is: Can I use my specific benefit at this location or website? This guide does not provide a universal list of stores that accept every card.
Confirm coverage and account details using your current plan documents or the number on your card.